About us
Logistics that rises to the occasion
The Universe Phoenix Services Pty Ltd (TUPS) is an Australia ⇄ Vietnam logistics company built to move freight reliably, transparently and with care — for families and businesses alike.
Connecting Australia and Vietnam
Every day, families send parcels home, sellers ship orders across the sea, and businesses move goods between two growing economies. TUPS exists to make that connection effortless — door-to-door, both ways, by air or sea — with the reach of a freight forwarder and the transparency of modern software.
From a single parcel to palletised consignments, we handle the freight, the documentation and the customs clearance, so you can focus on what you are sending and who it is for.
Why a phoenix
The phoenix is renewal, resilience and the long journey that ends in arrival. It is the spirit of two communities that rebuild, reconnect and rise — and it is how we approach logistics: dependable through every leg, recovering quickly when things go wrong, and always delivering home.
That promise of reliability is in our name. Universe for reach, Phoenix for the resolve to see every shipment through.
3
Hubs across two countries
~3 days
Australia → Vietnam by air
Both ways
AU ⇄ VN, door to door
24h
Claims handling window
Coverage
Three hubs, two countries
Drop off, consolidate and deliver through our network across Australia and Vietnam.
Sydney
10-16 Seville St, Fairfield NSW 2165, Australia
Ho Chi Minh City
Southern Vietnam gateway for air & sea freight.
Hanoi
Northern Vietnam hub for air freight and last-mile.
What we stand for
Our values
Reliability
We do what we say. Booked transit windows, honest exceptions handling, and a compensation policy we stand behind.
Transparency
Published rates, surcharges shown line by line, and phase-level tracking. No black boxes, no surprises at the counter.
Community
We move more than freight — we keep families, sellers and businesses connected across Australia and Vietnam.
Care
Packing standards, optional insurance and careful handling, because what you send matters to someone on the other end.
Ship with a partner you can rely on
Get an instant quote, or talk to us about a business account for negotiated rates and volume shipping.