We may collect the following personal information:

• Contact details — name, email address, phone number and postal/delivery addresses for senders and recipients.
• Shipment details — parcel contents, declared values and tracking information.
• Account and billing details where you hold a business account.
• Website usage data such as IP address, device and browser information, and cookies.

We collect personal information directly from you when you request a quote, book a shipment, contact us or open a business account. We may also collect it from third parties such as delivery partners and carriers where necessary to provide our services.

• To quote, book, transport, clear customs for and deliver your shipments.
• To communicate with you about your shipments, including tracking and exceptions.
• To process payments and manage business accounts.
• To handle claims, returns and refunds.
• To meet legal, customs and regulatory obligations.
• To improve our services and website.

We may disclose your personal information to airlines, shipping lines, delivery and pickup partners, customs and border authorities, payment processors, and professional advisers — only as needed to provide our services or comply with the law. We do not sell your personal information.

Because we provide freight between Australia and Vietnam, your information (including recipient details) may be disclosed to partners and authorities in Vietnam and other countries through which goods transit. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Our website may use cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings, though some features may not function without them.

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable period and may need to verify your identity. If we decline a request, we will explain why where required.

If you believe we have breached the APPs, please contact us so we can investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For privacy enquiries, contact TUPS at 10-16 Seville St, Fairfield NSW 2165, Australia, or via our contact page.